Nissan and Infiniti dealers crippled after power outage shuts down key systems

first_img Nissan Infiniti 2020 Nissan Versa finds modernity, retains value More From Roadshow News • 2020 Nissan Versa: Still America’s least expensive new car? 2 40 Photos Share your voice Preview • 2020 Nissan Versa first drive: 15% more price, 100% more car Now playing: Watch this: Comments 2017 Chrysler Pacifica Hybrid: First hybrid minivan wins on fuel economycenter_img Infiniti Nissan Five things you need to know about the 2020 Nissan Versa 2019 Infiniti Q60 review: Can power top subpar tech? Tags More about 2020 Nissan Versa 2:32 2019 Infiniti Q50 review: Aged, but with youthful charm Enlarge ImageIt’s likely been a rough week for Nissan and Infiniti dealer employees. Chris Paukert/Roadshow Personnel at Nissan and Infiniti dealerships are having a rough week after a power outage on Sunday knocked out key systems used to perform essential tasks at each franchise. According to an Automotive News report on Tuesday, the power outage happened in Denver, Colorado, where the Nissan data center resides. Since then, the outage has taken down what Nissan calls its NNA Net system that dealers use. Some systems were restored earlier this week, but as of Wednesday, the company said it’s unsure when the whole network would be entirely back online.What’s affected? Nissan and Infiniti dealers were reportedly unable to order new cars or parts for vehicles, or even check incentives and rebates for vehicles. This last outage makes it rather difficult when a customer is ready to pull the trigger on a new car. Other problems dealers have dealt with include the inability to file warranty claims, check for recalls and even determine how much a customer owes on a current Nissan or Infiniti loan or lease.Tim Hill, who owns a Nissan dealership in Winter Haven, Florida, told the website the situation will grow far worse if the system does not come back by the end of the week; typically, when dealers receive incentive payments. He also called NNA Net Nissan and Infiniti dealers’ “lifeblood.”Most dealers in the United States, Canada and Mexico have been affected, and the automaker told Automotive News that it’s continuing to restore the essential systems as quickly as possible. If your heart is set on a new Nissan, maybe it’s best to call the dealer first before walking into a potentially difficult situation. Car Industrylast_img